We have more than 175 worldwide support professionals and the most knowledgeable team of processing and packaging specialists in the industry. Combine these experts with the industry’s largest inventory of OEM spare parts and you’ll find that no other supplier can match Reiser’s total commitment to its customers.
We have more than 175 factory-trained field service technicians located throughout the U.S., Canada, and U.K. available to travel to your plant when needed. From initial equipment installation and startup to field support and service, our experienced technicians respond quickly to get you up and running and keep you there.
Fast delivery of OEM Spare Parts
Reiser maintains a huge inventory of more than a quarter-million different OEM replacement parts in our U.S., Canada and U.K. offices. You can receive overnight – and in some cases same day – delivery on virtually any part and significantly reduce your downtime. Our Canton, Massachusetts parts desk is able to ship parts until 7:00 p.m. Monday-Friday and Saturday until 4:00 p.m. Eastern time.
Service Testimonial
I will have a hard time accurately describing the customer service Berks Packing received yesterday from Nuno Pires. Nuno and I were on the phone 10 times yesterday tracking down parts for our jumbo roll lift that UPS never delivered. When Nuno realized that the parts were not going to be here until Tuesday… he drove from New Jersey to Virginia, picked up the part, and delivered it to my house near the plant at 10:29 last night and then returned home. Today with our electrician’s help, line two is back online. Exceptional communication and teamwork were displayed to achieve customer satisfaction.”
– Ron McGettigan, Maintenance Manager - Berks Packing Co.
Service Testimonial
Another great visit from Reiser Production Analyst Yvette Stone helping our team. She is a perfect fit for my team and they have a connection with her like no other supplier I have ever seen. We were a lot better than the last time she visited, but we still gained a ton of knowledge and performance from her again on both shifts. You have a gem with her. What a tremendous asset you have given us with her visits. Thanks again to her and Reiser for this service.”
– Jody Long, Plant Manager – Jennie-O
Service Testimonial
“We recently commissioned our new muffin line this week, including the new Vemag. I wanted to let you know how patient and professional Theo was from your team. We were testing other parts of the line and he patiently waited for us to operate so he could visually see it perform. He said that is a rule of Reiser, which furthers our reason to continue to work with your great organization. Once again, your product and team performed wonderfully! Thanks for your support and continuous efforts to take care of your customers.”
– Mike Porter, VP of Operations – NHBCO
Service Testimonial
“…the greatest value which Reiser brings to a small meat processor is support. Whether it be technically advanced equipment, reliable parts availability, knowledgeable service assistance, or meat science knowledge and instruction, Reiser has reliably provided it all to processors like us for decades. Equipment can be purchased from many suppliers, but the sharing of knowledge, never-ending client support and commitment to an industry are rare commodities which should be recognized. On behalf of the Weber family and the entire Smith Provision Company team, your commitment, support and generosity are much appreciated.”
– John R. Weber – Smith Provision Company
Service Testimonial
“I cannot express how great it is to get the support for the equipment on a weekend and to get a technician on site over the weekend with such short notice. That represents a lot in our book at Butterball. Thanks to all who assisted with making this happen. From getting the parts to Butterball, even with the shipping issues at the airport, to all the phone call assistance. That is a never give up attitude and we greatly appreciate having Reiser as our
Partner in this business.”
– Jeff Evers – Butterball
A Dedicated Phone Support Help Desk
At Reiser, you’ll find a dedicated Technical Help Desk committed to supporting our customers. They provide real-time assistance and can help resolve most issues over the phone, minimizing any production interruptions. This team is available to assist with your technical questions and spare parts needs.
An Extensive Network of
Field Service Technicians
Our factory-trained field service technicians are located throughout the U.S., Canada, and the U.K. and available “on-demand” to travel to your plant as required.
Training – Machine Operation
and Maintenance
Whether in your plant or at our Customer Center, Reiser can design a training program specifically for your organization’s needs. While we
already have programs in place, we understand that different personnel require different training. We will modify our programs to fit your specific
needs with both theoretical and hands-on training classes. We will provide your staff with the know-how to set up, operate, teardown, troubleshoot, and maintain your equipment.
Application Specialists
Every one of our Reiser Application Specialists is an authority in their industry, with a deep knowledge of technology backed with decades of hands-on experience. Our team of experts help customers improve their process and their product. Whether you need help from our beloved “Meatheads” with sausage production or building the perfect burgers, or you need a packaging specialist, alternative protein expert, or even a bakery specialist to improve your cookie or roll production – we have you covered.
Product Development Facility
and Test Kitchen
Our state-of-the-art Reiser Customer Center and test kitchen are at your disposal to help test, sample or even perfect your processing and packaging efforts. Our application specialists, machine experts, and in-house chef will work with you to ensure you get the results you need.
Research and Development Team
Looking for an innovative solution? Reiser’s in-house engineering and machine design team will partner with you to understand your production requirements and design a practical solution that is ideal for you.
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